Jaya nain Privacy Policy — Your Data, Kept Safe

jaya nainWelcome to . This Privacy Policy explains how we collect your personal information, why we collect it, where it is stored, and how we keep it secure. jaya nainBy using -'s website, mobile app, or any of our services, you agree to this Privacy Policy.

We understand that your personal information is extremely valuable. That is why jaya nain operates on a Privacy-First approach from the ground up. Our goal is to give you full transparency into how your data is used, so you can make informed decisions.

This Privacy Policy has been prepared in accordance with applicable data protection laws in Bangladesh and international GDPR guidelines. For any questions or concerns, please contact us directly: support@jayanain.com

jaya nain collects your information in several ways. Details are provided below:

a) Information provided directly (at registration and during use):

• Full name & date of birth
• Email address & mobile number
• Address & Nationality
• National ID (NID) or passport number (for KYC verification)
• Payment method details (bKash, Nagad, bank account, etc.)
• Information provided via support tickets or direct communications

b) Automatically collected information (during site usage):

• IP address & device type
• Browser type & version
• Login time & session duration
• Click patterns & page visit history
• Betting & gaming activity records
• Geolocation data (approximate)

c) Information received from third parties:

• Transaction confirmation data from payment processors (bKash, Nagad, Rocket)
• Risk assessment data from fraud prevention partners
• Basic information received through the referral program

jaya nain Your information is used for the following purposes:

Purpose	Description	Legal Basis
Account Management	Registration, login & profile updates	Contractual Requirements
Payment Processing	Verification and processing of deposits & withdrawals	Contractual Requirements
KYC Verification	Identity verification and anti-money laundering	Legal Obligations
Service Improvement	Personalizing and improving your gaming experience	Legitimate Interest
Fraud Prevention	Detecting and preventing suspicious activity	Legitimate Interests & Legal Obligations
Marketing	Promotional offers & newsletters (with consent)	Your Consent
Customer Support	Support Requests & Complaint Resolution	Contractual Requirements

We never use your information beyond the purposes stated above. If we need to use it for a new purpose, we will notify you in advance and obtain fresh consent where required.

jaya nain Your data is never sold. However, it may be shared with third parties in specific circumstances:

1. Service Provider Partners:

• Payment processors (bKash, Nagad, Rocket, Bank) — for processing transactions
• Game software providers — for operating gaming services
• KYC Verification Service — for identity verification
• Cybersecurity partner — for fraud prevention
• Cloud storage provider — for secure data storage

2. Legal Obligation:

• In compliance with court orders or government directives
• To assist in financial crime investigations
• For national security purposes

In the event of a business merger or acquisition, your data may be transferred to the new owner. However, this Privacy Policy will continue to apply, and you will be notified in advance.

jaya nain The following types of cookies are used on our website and app:

Cookie Type	Purpose	Duration	Can it be disabled?
Essential Cookies	Login sessions, security, and site functionality	At end of session	No (required for the service)
Performance Cookies	Site speed & performance analysis	1 year	Yes
Functional Cookies	Remembering your language, preferences, and settings	6 Months	Yes
Analytics Cookies	User behaviour analysis and service improvement	2 years	Yes

You can manage cookies through your browser settings. Keep in mind that disabling essential cookies may affect certain key features of the site. We do not use any cross-site tracking cookies.

jaya nain We follow industry-leading security standards to protect your data. Our security layers include:

• Encryption: 256-bit AES encryption is applied to all data transmissions.
• Two-Factor Authentication (2FA): An additional layer of security when accessing your account.
• Firewall & DDoS Protection: Server-level attack prevention.
• Regular Security Audits: Penetration testing conducted by independent experts.
• Staff Training: Regular awareness programs on data protection.
• Access Controls: Only authorized personnel have access to specific data.
• Backup & Recovery: Regular encrypted backups stored securely offsite.

In the event of a security breach, we will notify affected users by email within 72 hours and take immediate steps to minimize any harm.

jaya nainAs a member of , you have the following rights. To exercise these rights, support@jayanain.comEmail us at:

• Right to Access: You can request a full list of all the information we hold about you.
• Right to Rectification: You may request corrections if any of your information is inaccurate.
• Right to Erasure: In certain circumstances, you may request that your data be deleted.
• Right to Restrict Processing: You can ask us to stop using your information for specific purposes.
• Data Portability: You can receive your data in a readable format (CSV/PDF).
• Withdraw Consent: You may withdraw consent to marketing communications at any time.

Certain data may not be eligible for deletion due to legal requirements — for example, financial transaction records that must be retained under regulatory obligations.

jaya nain-'s services are strictly for users aged 18 and above. We do not knowingly collect personal information from anyone under 18.

• Age verification is carried out at the time of registration.
• Age is verified through the KYC process.
• If any data belonging to a minor has been collected, it will be deleted immediately upon request from a parent or guardian.
• Parents support@jayanain.comto contact us and request the deletion of their child's information.

How long we retain your data depends on the type of information and its purpose:

Data Type	Retention Period	Reason
Account Information	5 years after account closure	Legal Obligations
Financial transaction records	7 years	Financial Regulations
KYC Documents	5 years after end of relationship	AML Guidelines
Support Conversations	3 years	Dispute Resolution
Log files & session data	90 Days	Security Analysis
Marketing Information	Until consent is withdrawn	Your Consent

Once the retention period expires, data is securely deleted or irreversibly anonymized so that you can no longer be identified.

jaya nain This Privacy Policy may be updated from time to time. When changes are made:

• A notice will be sent to your registered email address prior to any significant changes.
• The date of the latest update will always be visible at the top of this page.
• Continued use of our services after any changes takes effect constitutes your acceptance of the updated policy.
• If you do not agree to the updated policy, you may close your account and request deletion of your data.

For any privacy-related questions, concerns, or requests to exercise your rights, please contact our Data Protection Team:

• Email: support@jayanain.com
• Subject: Privacy Request
• Response Time: Within 48 business hours

To help us process your request quickly, please include your account username and registered email address in your email.